Privacy starts with respect for your work.
What Qconvo handles
Qconvo workflows use information you choose to provide, such as conversations, transcripts, reference documents, and saved workspace materials. Account and technical information may also be involved, depending on the workflow. Submitted materials may contain information about employees, customers, or other people.
How information is used
Selected materials provide context for requested conversation assistance, searchable records, recorded-call reviews, and follow-through tools. Choose the information relevant to your task and review AI-generated outputs before using them.
Service providers and retention
Qconvo uses third-party cloud, transcription, and AI services for supported workflows. Processing and storage depend on the feature and the information you submit. Contact support@qconvo.com with questions about service providers, retention, access, export, correction, or deletion.
Optional email updates and feedback invitations
When you voluntarily submit your email address in our welcome form and select the marketing consent checkbox, Qconvo stores that email, the consent wording and version, where you signed up, and the time you opted in. We use these details only to send occasional product updates, feedback invitations, and promotional offers. This does not create a Qconvo account or paid subscription. We use Google Cloud infrastructure to store this information. You can withdraw consent using the unsubscribe link provided in promotional messages or by contacting us through our support page. We retain suppression information as needed to honor unsubscribe requests and do not sell our email list.
Optional analytics and advertising measurement
With your permission, Qconvo uses Google Analytics, Google Ads, Google Tag Manager, and the Meta Pixel to measure visits, verified registrations, and confirmed subscription purchases. These tools may use cookies and ad-click identifiers to connect a visit to a later subscription. Purchase measurement includes the plan, currency, transaction identifier, and verified subscription amount paid before tax. We do not send your email address, conversations, transcripts, uploaded documents, or workspace records to these advertising tools. Optional measurement stays off when you decline or your browser signals Global Privacy Control. You can change your choice with the Privacy choices button. Browser restrictions or declining measurement may prevent attribution.
Your responsibilities
Only upload material you are permitted to use. Recordings or transcripts may contain personal or sensitive information even if a separate recording platform normally masks it.
Questions
Email support@qconvo.com or visit Qconvo Support. Describe your request without including passwords or sensitive workplace records.
Optional workload assessment and reports
You can complete the assessment and see all results without an email address. Answers stay in page memory until you request a report; refreshing clears them. If you request a report, we store your email, assessment answers, workload calculations, request and completion timestamps, delivery status and consent records in our existing marketing database. Our existing email provider, Resend, processes your email and personalized report for delivery.
Report delivery permission is separate from optional promotional email consent. Both boxes start unchecked. Report-only recipients are not subscribed to marketing. An explicit new marketing opt-in may resubscribe a previously unsubscribed address. Promotional messages must include the signed unsubscribe link, and unsubscribed records must be suppressed. We do not automatically send offers or discounts.
Campaign attribution is stored with report requests only when you allow optional measurement. Assessment answers and email addresses are not sent in analytics events. We retain requested reports and consent records until you request deletion, except records needed to honor unsubscribe preferences or legal obligations. Contact support@qconvo.com to request access or deletion. Avoid entering employee or sensitive workplace information.